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Privacy Policy

This Privacy Policy explains how Flovide (“we”, “us”, or “our”) collects, uses, stores, and shares personal data, and the circumstances under which such data may be disclosed to third parties.

We value our relationship with you and place the highest importance on respecting and protecting your privacy. We process personal data only in accordance with applicable laws and this Privacy Policy.

What Data Do We Collect?

As a regulated financial service provider, Flovide is legally required to collect, verify, and retain certain information about you and, where applicable, the recipients of your transactions.

1. Basic Personal Data

  • Full name
  • Date of birth
  • Phone number
  • Email address

2. Identity Verification Information (Know Your Customer / KYC)

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we collect identity verification information, including government-issued identification documents, selfie photographs, and biometric facial information used solely to verify that the individual presenting the identity document is its legitimate owner.

  • Biometric A live selfie/facial photo (and, where required, a short liveness video) captured during identity verification

Facial / selfie data and identity verification

When you open or verify an account, we ask you to take a live selfie and, in some cases, a short video, and to photograph a government-issued ID. This biometric and document data is used solely to confirm that you are who you say you are, to match your face against your ID, to detect impersonation and document fraud, and to meet our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

Biometric facial information is used exclusively for identity verification and fraud prevention. It is never used for advertising, profiling, marketing, or any unrelated purpose.

  • Personal (KYC)
  • Selfie/Liveness
  • Identity Document
  • Business Address (KYB)
  • Proof of Address (optional depending on country)
  • BVN (country-specific)
  • Business KYC
  • Business Registration (CAC/Formation Documents)
  • Directors & Owners
  • Tax Information (TIN)
  • Ownership & Organizational Structure
  • Identity Verification for authorized persons
  • Selfie/Liveness for authorized representative (if required)

    • Verification Partner Identity verification information may be processed by trusted third-party identity verification service providers acting on our behalf. This processing is carried out through our identity verification partner, Sumsub, which processes your selfie, ID document, and related liveness data on our behalf under contractual data protection and confidentiality obligations. These providers process the information solely to perform identity verification services and are contractually required to protect the confidentiality and security of the information. Sumsub does not use your biometric data for any purpose other than performing identity verification for Flovide, and does not sell it to third parties.

    3. Recipient Data

    • Recipient’s name
    • Phone number
    • Recipient identification documents

    4. Data from Third Parties

    • Social media platforms (Google, Facebook, Twitter)
    • Banks and payment providers
    • Credit reference agencies
    • Advertising and analytics partners
    • Identity verification providers (Sumsub) for biometric and document checks

    5. Technical Data

    • Device and browser information
    • Page views and app usage
    • Operating system

    Why Do We Collect Your Data?

    Transactional Purposes

    To process and complete transactions and account operations.

    Regulatory & Legal Compliance

    To comply with AML, CTF, KYC, and financial regulations, including verifying your identity through facial matching and document checks performed by our verification partner Sumsub. Biometric facial data is used exclusively for identity verification and fraud prevention and is never used for advertising, profiling, marketing, or any unrelated purpose.

    Marketing & Communication

    To send relevant service updates and promotional communications (opt-out anytime). Face data is never used for this purpose.

    Analytics & Improvement

    To improve service quality, performance, and user experience. Face data is never used for this purpose.

    Data Storage and Security

    All personal data, including biometric and identity verification data, is encrypted and stored on secure servers. Access is limited to authorised Flovide staff and our verification partner Sumsub, only for the purposes described above. All communications are protected using TLS encryption.

    Identity verification data, including your selfie, liveness video, and identity document, is securely transmitted to and stored on Sumsub's secure infrastructure, in accordance with applicable privacy and security regulations and only for the purposes described in this Policy.

    How Long Do We Keep Your Data?

    KYC and transaction records, including selfie and identity verification data, are retained for a minimum of five (5) years in line with regulatory requirements. Identity verification records, including face data, are retained only for as long as required to comply with applicable legal and regulatory obligations, after which they are securely deleted. Data may be retained longer where legally required.

    Sharing of Information

    We do not sell personal data. Data is shared only with regulators, financial partners, and service providers where required by law and protected by appropriate safeguards. This includes sharing your selfie and identity documents with Sumsub strictly for the purpose of verifying your identity. Flovide does not sell, rent, or share users' face data with advertisers or other unrelated third parties.

    Your Rights

    • Right to be informed
    • Right of access and data portability
    • Right to rectification
    • Right to erasure
    • Right to restrict or object to processing
    • Right to lodge a complaint with a data protection authority

    Cookies

    We use necessary, functional, and analytical cookies to improve user experience. You may manage cookies through your browser settings.

    Changes to This Privacy Policy

    This Privacy Policy may be updated from time to time. Continued use of Flovide constitutes acceptance of any changes.

    Last Updated: July 2026